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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Engage customer
   • Customer is approached in a timely and professional manner and in line with enterprise procedures.
   • Appropriate interpersonal skills are used to engage customer.
   • Customers are presented with purchase options that address their needs, and assisted to identify their preferred option.
   • Personal and professional limitations in addressing customer needs are identified, and assistance is sought from appropriate personnel when required.
2. Sell products and services
   • Prices and quotations are determined on the advice of appropriate personnel and provided to customer.
   • Sales are completed in accordance with enterprise requirements and to maximise potential for customer satisfaction.
   • Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
3. Maintain products
   • Products are handled and stored safely and efficiently in line with manufacturer, enterprise and Occupational Health and Safety (OHS) guidelines.
   • Documentation and re-ordering are completed in line with enterprise requirements.
   • Own sales techniques are reviewed to enhance future sales results.

Required Skills

Required skills

assess initial customer needs calculate quantities and prices access and research product information seek assistance as required recommend products encourage repeat business complete sales communicate effectively with customers from a range of culturally diverse backgrounds use literacy skills to read interpret and follow organisational policies and procedures follow sequenced written instructions record accurately and legible information collected and select and apply procedures for a range of tasks use interpersonal skills to work with and relate to people from a range of cultural social and religious backgrounds and with a range of physical and mental abilities

Required knowledge

customer buying signals customer requirements in various rural and horticultural settings how to effectively engage and communicate with a range of customers from culturally diverse backgrounds and of varying physical and mental abilities legal requirements in sales environments particularly Fair Trading Trade Practices and Sale of Goods legislation and public liability sales techniques

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following engage customers identify the potential for a sale present purchase options to the customer provide quotations complete a sale
Context of and specific resources for assessment	Competency requires the application of work practices under work conditions Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances

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Range Statement

The range statement relates to the unit of competency as a whole.
Products and services may include:	selling products and services in an agricultural, horticultural or land management context including details and documented data of the enterprise's products and services, and relevant government legislation and regulations.

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